FAQs

Dr. Orona is a Cigna Provider. We do not know of any other insurance companies in the State of Arizona that have naturopathic benefits or naturopathic doctors as providers. If you are a Cigna member, please confirm you have naturopathic benefits and that Dr. Orona is listed as a provider under your plan.

Dr. Orona is considered a specialist; however, for most of her patients, she acts as a primary care provider. This means that you can not list her as your Primary Care Doctor with your insurance but she can still see you for your preventative visits, acute illnesses, medication refills, etc.

Your care with Dr. Orona will start with your initial visit which is typically spent with Dr. Orona taking a history, doing an exam (when an appointment is in office), and giving you tests that she would like to have you complete. Once completed, we will schedule your second appointment to review all this information with Dr. Orona in detail. During this visit, she will show you your results and explain them to you. Then, she will customize a treatment plan which will include how often you will need to be seen to access your progress.

- You could scan your documents in advance and add them to your patient portal. Send these as a document or as an email with an attached document.

- You could wait until your appointment to see what records Dr. Orona feels are pertinent to your care and needed in your chart. Then, we can have you provide those or we will request them from the practitioner who originally ordered them.

No. Dr. Orona is a naturopathic medical doctor; also called an NMD or ND in the state of Arizona.

Naturopathic medicine accomplishes health care using holistic diagnosis in conjunction with the following therapies:

- clinical nutrition
- botanical medicine
- homeopathic medicine
- physical medicine
- lifestyle counseling
- pharmaceutical medicine
- minor surgery

All modern licensed Naturopathic Physicians have Doctorate of Naturopathic Medicine degrees from federally recognized medical schools. Their education includes:

- the same premedical undergraduate coursework required by other schools of medicine
- a competitive application and admission process
- graduation from a four-year, federally recognized, naturopathic medical school
- two full years of supervised clinical internship
- optional residency programs

Naturopathic medical students study the same basic and clinical sciences as do other medical students, and in addition, a full spectrum of natural medicines and therapies.

As primary care providers, naturopathic physicians use:

- standard medical diagnostic techniques such as extensive health history, physical examination, blood tests, radiology, and other standard laboratory procedures
- holistic interpretation in order to find the underlying cause of the disease process.
- natural medicines and therapies as the first line of treatment, and rational use of drugs and surgery

We are located on the northeast corner of McClintock and Elliot in the Infinity Plaza. Our building is in the back part of the property behind AutoZone, Salad and Go, and Freddy's. When you get to our building, you will go through the glass double doors in the front of the building, down the hall approximately half way, and you will find our door to your right.

Your care with Dr. Orona will start with your initial visit which is typically spent with Dr. Orona taking a history, doing an exam (when an appointment is in office), and giving you tests that she would like to have you complete. Once completed, we will schedule your second appointment to review all this information with Dr. Orona in detail. During this visit, she will show you your results and explain them to you. Then, she will customize a treatment plan which will include how often you will need to be seen to access your progress.

Yes!

No.

Not at this time. Should I feel you need IV treatment I will refer you to the clinics I work with.

No.

We have a full medicinary where you can purchase your supplements. However, you can also shop around for those products online or at your local health food stores. We would, of course, appreciate your support by purchasing through our office. Check out our purchasing options here.

Unfortunately, there are many fraudulent companies that will try to sell you a product that is not really what you think you are getting. The bottle may look exactly like what you have bought from us but contain something totally different. Also, supplements are not regulated so you may not even be getting what the label says. Worse, you may be taking a product that you are trying to avoid. Also, remember fillers are where companies will save money. In some cases, we have also found that some online companies store supplements in warehouses without the proper conditions and so the supplements have lost their efficacy.

Please know that we are helping the patient who is here in the office when we are unable to answer your call. The best times to call are Monday, Tuesday, or Wednesday 9AM to 4PM. Additionally, if you want faster service, please leave a message. Our front desk can also be texted for administrative purposes; however, no medical concerns should be texted. You can also email Dr. Orona directly or any specific staff member using your ChARM patient portal. This portal is HIPAA Compliant and therefore you can ask specific health questions.

- HSA cards are accepted at our office. They can be used for office visits, lab fees, prescription medications, and supplements.

- It is the patient's responsibility to know the HSA card balance and if there is a hold on your account. The cards will decline payment if we attempt to use it for an amount greater than the available balance. Our office has no way of checking the available balance

- Your receipts are usually sufficient to submit when proof of purchase is necessary, but in case further information is needed, please contact our office.

Make sure all the parts of the form are filled out prior to your appointment. Present the form to Dr. Orona at the beginning of your appointment.

--All medical history and patient demographics must be filled out completely and signed by the patient or patient representative

--Physical forms require a visit: Dr.Orona will fill it out during your visit to perform the physical

--FMLA or other form: Fill out the areas where it requests information from Dr. Orona according to what you would like it to say and bring a blank copy or upload a blank copy to your patient portal to be completed by Dr. Orona during your visit

--If your form does not require an appointment, you will be charged $300/hour to have it completed therefore it is in your best interest to have it filled out as completely as possible

--Please note that Dr.Orona's time at the office is primarily devoted to patients with office visits and other urgent matters pertaining to patient care. You can expedite the completion of your form by having an appointment and filling out the form yourself

If you would like Dr. Orona to write you a letter, you will be charged $300/hour. The best way to have a letter written is to make a telemedicine appointment and Dr. Orona will use the time to discuss and write the letter you need. If you have been seen recently and the reason for your letter was discussed, you can write the letter yourself and Dr. Orona will review your letter, confirm its accuracy, put it on our letterhead, and sign it. There will be a minimal charge based on the time spent on the letter or no cost if less than 5 minutes.

- Dr. Orona's time at the office is primarily devoted to patients with office visits and other urgent matters pertaining to patient care. There is no guarantee as to when your letter will be completed until you have an appointment time and your letter will be written during that time.

ChARM EHR is the Electronic Health Records (EHR) used by our office to provide you with online web based, HIPAA Compliant access to your health. You can use it to email our staff, see your lab results, review your health information and treatment plans, review your invoice, and much more.